FAQ

Offices and Fulfillment Centers ​ Charlotte, NC 11025 Westlake Dr Charlotte, North Carolina 28273 ​ Los Angeles, CA 19749 Dearborn St Chatsworth, California 91311 Dallas, TX 217 Wrangler Drive, Coppell, Texas 75019 ​ Toronto, Canada 3500 Laird Rd Mississauga, ON L5L 5Y4 ​ Tijuana, Mexico Camino Vecinal El Realito 12801, Tijuana, Baja California, Mexico, CP: 22250 ​ Barcelona, Spain Travessía Prat de la Riba, 91-95 08849 Sant Climent de Llobregat Barcelona, Spain ​ Riga, Latvia Lidostas parks Marupes novads, Latvia LV-2167 ​ Riga, Latvia Smart Park, Plienciema 5, Marupes novads, LV-2167

According returns any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.Packages sent out from our US fulfillment centers are returned to our Charlotte facility. Its address is 11025 Westlake Drive, Charlotte, NC 28273.Meanwhile, packages sent out from our Europe location are automatically returned to our Europe fulfillment center. Its address is Starta 1, 2nd bldg., 3rd fl., Riga, Latvia LV-1026. Returned by the shipping carrier If the carrier isn’t able to deliver the items because of the wrong address, or if the package was unclaimed by customer, it has to be returned to the default return address. For Gianneli orders, this means that they’ll be sent back to the facility that sent them out. How do I prevent returns by shipping carrier? In most cases, orders are sent back because customers provide an address that’s incorrect, incomplete, or illegible. To minimize this, please be careful and double-check the digits when adding your shipping address. What do I do if an order was returned by shipping carrier? If you get an email from us that your order arrived back at our facility, don’t panic: we’ll place it in temporary returns for 28 days, at no cost.

Yes.We accept and deliver orders worldwide for free without any extra cost.

We take about 2-7 business days to prepare and send apparel products t-shirts ect and 2-5 business days for non-apparel products.97.66% of our orders are shipped within 5 business days.More than a half of our orders are shipped within 3 business days or less.Packages sent out from our US fulfillment centers are returned to our Charlotte facility.Its address is 11025 Westlake Drive,Charlotte,NC 28273.Meanwhile,packages sent out from our Europe location are automatically returned to our Europe fulfillment center.Its address is Starta 1, 2nd bldg., 3rd fl.,Riga, Latvia LV-1026. ​ Offices and Fulfillment Centers ​ Charlotte, NC 11025 Westlake Dr Charlotte, North Carolina 28273 ​ Los Angeles, CA 19749 Dearborn St Chatsworth, California 91311 Dallas, TX 217 Wrangler Drive, Coppell, Texas 75019 ​ Toronto, Canada 3500 Laird Rd Mississauga, ON L5L 5Y4 ​ Tijuana, Mexico Camino Vecinal El Realito 12801, Tijuana, Baja California, Mexico, CP: 22250 ​ Barcelona, Spain Travessía Prat de la Riba, 91-95 08849 Sant Climent de Llobregat Barcelona, Spain ​ Riga, Latvia Lidostas parks Marupes novads, Latvia LV-2167 ​ Riga, Latvia Smart Park, Plienciema 5, Marupes novads, LV-2167 ESTIMATED DELIVERY TIME Europe 5 - 12 business days North America 3 - 9 business days South America 3 - 7 business days Asia 8 - 20 business days Africa 9 - 15 business days Oceania 5 - 9 business days

Yes. We are an officially licensed GIANNELI store and all our products are 100% authentic.

We don’t ship to some countries because of legal restrictions or shipping carrier limitations. The list of restricted countries may change depending on world events, but for now, we don’t ship to the following destinations: Crimea, Luhansk, and Donetsk regions in Ukraine Russia Belarus Ecuador Cuba Iran Syria North Korea

Some of our products come individually packaged to protect their shape and provide extra durability. Here are the products we may ship separately: snapback hats, trucker hats, dad hats/baseball caps, and visors backpacks jewelry mugs postcards and stickers pillows with stuffing posters framed posters canvas bean bag cases keychains and pet tags water bottles notebooks blankets In some cases, we may fulfill products from the same order in different facilities, which means they’ll be shipped separately.

Once your order is ready to go, we hand it over to the carrier and send you a shipping confirmation email with a tracking number. You can click on that number to see the latest updates on your shipment’s location via our tracking page. Or you can go to the Orders section of your Dashboard, open a fulfilled order, and click See tracking to follow orders using our tracking page.

All items in our catalog are free of animal products.

Our eco-friendly product collection consists of items made of at least 70% organic or recycled materials, or such material blends. Currently, that includes, but is not limited to, organic cotton, recycled cotton, recycled polyester, recycled nylon, and organic cotton/recycled polyester fabric blends.

In 2020, we partnered up with waste management service providers Geocycle and Martex to take care of fabric waste in our Tijuana and Charlotte facilities. In total, we sent 206,737 lb. (93,774 kg) of fabric waste to recycling within the first year. Last year, we’ve also found recycling solutions for our Los Angeles, Barcelona, and Riga facilities, which has enabled us to recycle a total of 649,298 lb. (131,665 kg) in 2021. Whenever possible, we also donate damaged and returned products to local charities, like the Red Cross, the American Kidney Fund, and Goodwill.

DTG products For DTG products, we use Kornit Water-based and NeoPigment inks that are Oeko-Tex™ certified, which means they are safe to print on children’s clothing and reduce environmental waste. These inks provide a high washing colorfast AATCC rating of 4. Sublimation products We use Mimaki Dye Sublimation Ink Sb411 and Sawgrass SubliJet HD ink for sublimation products. Both of these inks are Oeko-Tex™ certified. For some sublimation products, we also use MYSUBLI-E Sublimation Transfer Ink. Phone cases We use Mimaki UV Inkjet Ink Lus 120 ink for phone cases. This ink is GREENGUARD Gold certified, which means the ink meets the gold certification for building materials, finishes, and furnishings. Posters For posters, we use Epson UltraChrome GS3 ink. This ink is also GREENGUARD Gold certified. Other non-apparel products For mugs, we use Sawgrass SubliJet HD ink. For selected non-apparel products, stickers, and canvas, we use EPSON SC80610/80600 ink.

Around 81% of our orders are delivered within the same region they’re fulfilled in. Having fulfillment centers close to our customers is good for both the business and the planet. Strategically located fulfillment centers allow for faster shipping times and lower shipping costs, and it also helps with reducing CO₂ emissions produced when transporting orders. Products available in the same region are shipped together whenever possible. This helps our customers save money and is much better for the environment.